Each of our items in our shop will have their respective required information / specs. Please refer to each of their pages for a list. Upon purchase, we will also email you a list of next steps and what we need to get started.
You can always visit our Connect page if you have any further questions.

-Multiple options for communication, so that we are always within reach in a reasonable amount of time.
-Quicker turnaround times than most.
-We keep up with current as well as future design trends (which are always changing), and apply this to every project we work on. Your site will not look out-dated or out of touch.
-We hope to benefit your brand / business / organization / cause in one or many ways. This drives us to continue creating websites.

Our team collectively has 20+ years of experience in both website design and digital marketing. Although we are a newer brand as Website Hero, our previous brands were around since 2011.

We have worked with many sectors and industries in the past including the following:
Fashion brands, clothing e-commerce, health & wellness, food & beverage, fintech, dentistry, SaaS, construction, estheticians, skin services, health and beauty, hair & make up, restaurants and cafes, hookah lounges, liquor stores, pizza and sandwhich shops, music artists, DJs, wedding vendors, halls / venues, and more.

We operate in the Eastern Time Zone (Detroit) and are located in Michigan.

Yes we can. Just send us a message or schedule a call and we can do our best to help you out!

Yes we can. Just send us a message or schedule a call, and we can do our best to help you out and give a custom quote!

-Easy to use / CMS platform that you can login to and make changes if you want to do it yourself (For Standard Sites and above)
-Regular updates to help protect against various security threats
-SEO-Friendly
-Versatile in functionality
-Easy to scale, use, and maintain

-We expect our clients to be timely and prompt with our information / specs requests. These are the items we need to create your site. If we cannot recieve these in a timely fashion, it only delays your site and defeats the purpose.
-We expect courtesy and respect and professionalism when communicating with us via phone, email, or video call. We hold ourselves to a high standard and would not offer you any less than that in return.
-We ask that you communicate with us during our hours of operation and not outside of that unless an absolute emergency issue or situation.

We offer multiple options for communication, so that we are always within reach in a reasonable amount of time. You can visit our Connect page and see all of the options.

We ask that you communicate with us during our hours of operation and not outside of that unless an absolute emergency issue or situation.

During the process of working with us, you will also be provided with the personal cell number of Zane, one of the founders. This will be incase of any emergency issues or urgent requests that may arise.

Refer to Below!

Single-Page Site Refund Policy:

If you do not sign the contract and/or provide us with the completed spec form within 7 business days of receiving it, we will automatically refund you and cancel out your order. Both items must be completed for us to move forward.

Once the contract and form has been completed and submitted to us, we will begin setting up the domain and hosting, as well as our research and development. (R&D)
During this time, and prior to us presenting a draft to you, we can refund 50% of your total paid if absolutely necessary / something comes up on your end, without any questions asked. This is as a courtesy because we know sometimes the unexpected can occur.

Once we present your design / draft of the site:
If you dont like anything, we will provide up to 3 rounds of revisions. (This means three opportunities to request any changes you would like made.)
At this point, we cannot offer a refund.
If you are absolutely not satisfied after completion of your requested revisions, we can offer a shop credit of $100.00.
We will also delete your site files, content, design, and anything else you shared with us.

And of course, once you have approved the design and completed the sign off form, we cannot offer any refunds nor site credit.

In the event that we cannot provide the service to you for any reason on our end, we will refund you ourselves based on the step we were at in our process as referenced above.

Refund process (when applicable):
You must notify us by email or phone call with your request and reason. Please provide your full name and entity name, and please allow 1-2 business days from receiving this notice to process the refund.
Refunds may take varying times to appear on your credit card statement or payment method statement / transaction history, depending on your company / processor. We will notify you by email when your return has been processed.